How many times have you called out a technician who fixed the fault in under five minutes?
- A file that will not open?
- Backups that are not properly organised?
- An antivirus licence that has run out and needs renewing?
- A computer that has become very slow?
Before you rush to call a technician out, it may well be possible to solve the problem remotely — over the phone or by remote session. At Oz-Tal we look for the practical answer first, and in doing so save you both time and money. Our clients also benefit from remote fault management, which means that in many cases a software problem is identified and resolved before it has caused any damage at all.
We can connect to your machine over a remote session. The service is chargeable.
Support hours: 09:00–17:00
How to open a request
Call us, send an email, or use the contact form on this site. Tell us what the machine is doing and roughly when it started, and we will come back to you — in most cases the same working day.
Is a remote session safe?
Yes. The connection is made only with your agreement, you can see everything happening on screen throughout, and it ends when the session ends. Nothing stays running on your machine afterwards unless you asked us to install it.