Turning the clock back to a working system
If a program has been damaged, or some part of the system's configuration has, we will be glad to help you wind the clock back to the point where everything worked. A failed update, a bad driver, an uninstall that took more with it than it should, or malware that changed system settings — all of these leave a machine that boots but no longer behaves, and all of them are usually recoverable without starting from scratch.
What a restore involves
- Identifying what changed, and when the machine last worked correctly
- Rolling back to a restore point or a previous system image
- Repairing the boot configuration where the machine will not start
- Reinstating drivers and system components that were damaged
- Rebuilding user profiles that have become corrupted
- Reinstalling the operating system cleanly where a repair is not viable — keeping your data
Your data comes first
Before any restore work begins we take a copy of your data. Even where the only sensible route is a clean reinstall, documents, photographs, mail and settings are preserved and put back afterwards. A system can always be rebuilt; the material on it usually cannot.
Frequently asked questions
Will I lose my files?
No. We back up before we begin, and restoring your data is part of the job rather than an extra.
Can this be done remotely?
If the machine still starts and can reach the internet, usually yes. A computer that will not boot at all needs to come into the lab.
How long does it take?
A rollback to a restore point is often a matter of under an hour. A full rebuild with data restored is typically same-day work, depending on how much material has to be copied back.